Shipping Policy Overview
At Gemslife, we aim to deliver your spiritual products, Rudraksha, gemstones, bracelets, malas, and other items safely and on time.
By placing an order on our website, you agree to the shipping terms mentioned in this policy.
Order Processing Time
After your order is successfully placed and payment is confirmed, our team begins processing your order.
- Normal order processing may take 1 to 3 business days.
- Customized, energized, packed, or special spiritual products may take additional processing time.
- Orders placed on Sundays, public holidays, or festival periods may be processed on the next working day.
- Processing time may vary depending on product availability and verification requirements.
Estimated Delivery Time
Delivery time depends on your location, courier service availability, and external conditions.
- Metro cities and major locations may usually take 3 to 7 business days after dispatch.
- Remote areas, villages, or service-limited locations may take 7 to 12 business days or more.
- Delivery timelines are estimates and may change due to courier delays or unavoidable situations.
- Gemslife will try to keep you informed about your order status wherever possible.
Shipping Charges
Shipping charges, if applicable, will be shown during checkout before you complete your order.
- Shipping may be free for selected products, offers, or order values.
- Cash on Delivery charges may apply if COD is available.
- Shipping charges may vary depending on location, product weight, order value, and courier partner.
- Any applicable shipping fee is non-refundable unless otherwise mentioned in our refund policy.
Order Tracking
Once your order is shipped, tracking details may be shared through email, SMS, WhatsApp, or your website account, depending on availability.
- Tracking information may take some time to update after dispatch.
- Courier tracking status is managed by the courier partner.
- If tracking is not updated immediately, please wait for some time and check again.
- You may contact our support team if tracking is not available for an extended period.
Correct Shipping Address
Customers must provide complete and accurate delivery details while placing the order.
- Please enter full name, phone number, house/building number, street, area, city, state, and PIN code correctly.
- Gemslife is not responsible for failed delivery due to incorrect, incomplete, or unavailable addresses.
- If the courier partner returns the package due to wrong address or customer unavailability, re-shipping charges may apply.
- Address changes after dispatch may not be possible.
Delivery Delays
While we try our best to deliver orders on time, some delays may occur due to conditions beyond our control.
- Courier delays or logistics issues.
- Weather conditions, natural disasters, strikes, lockdowns, or traffic restrictions.
- Festive season rush or high order volume.
- Incorrect address, customer unavailable, or phone not reachable.
- Remote location service limitations.
Delivery dates are estimated timelines and should not be considered guaranteed delivery dates.
Undelivered / Returned Packages
If a package is returned to us due to incorrect address, customer unavailability, refusal to accept delivery, or courier failure, our team may contact you for the next steps.
- Re-shipping may be possible after address confirmation.
- Additional shipping charges may apply for re-dispatch.
- If the order is eligible for cancellation or refund, it will be handled as per our Cancellation & Refund Policy.
- Refunds, if applicable, may exclude shipping, COD, or payment gateway charges.
Damaged Package on Delivery
If you receive a visibly damaged package, please do not accept it if possible. If already accepted, contact us immediately with clear photos and videos.
- Share unboxing video and product photos for verification.
- Report the issue within 24 hours of delivery.
- Claims without proper proof may not be accepted.
- Replacement or resolution will depend on verification and policy eligibility.
Service Availability
We currently ship to serviceable locations in India. Delivery to some remote or restricted areas may not be available through our courier partners.
If your location is not serviceable, our team may contact you for an alternate address or order resolution.