Acceptance of Terms
By accessing or using the Gemslife website, placing an order, creating an account, or contacting us for support, you agree to follow these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website or purchase our products.
Products & Information
Gemslife offers spiritual products such as Rudraksha, gemstones, bracelets, malas, combos, and related items. Product descriptions, images, prices, and availability are shown for customer information.
- We try to display product images and details as accurately as possible.
- Actual product color, size, texture, or appearance may slightly vary due to natural variations and screen display settings.
- Spiritual benefits mentioned on the website are based on traditional beliefs and should not be treated as medical, legal, financial, health, or professional advice.
- Customers are responsible for checking product details before placing an order.
- Product availability may change without prior notice.
Orders & Confirmation
When you place an order on our website, you agree to provide accurate and complete billing, shipping, and contact details.
- Orders are accepted only after successful payment or confirmation as per the available payment method.
- We may contact you for order verification, address confirmation, or product availability updates.
- Gemslife reserves the right to cancel or refuse any order due to incorrect information, suspected fraud, stock unavailability, pricing errors, or other valid reasons.
- If an order is cancelled after payment, refund handling will be subject to our Cancellation & Refund Policy.
Pricing, Offers & Availability
Product prices, discounts, offers, and availability may change at any time without prior notice.
- All prices are displayed in Indian Rupees unless otherwise mentioned.
- Discounts and offers are valid only for the mentioned period or while stock lasts.
- If there is a pricing, typographical, or technical error, we reserve the right to correct it and update or cancel the order.
- Product availability is subject to stock and fulfillment conditions.
Payment Terms
Payments must be completed through the payment methods available on our website, such as UPI, payment gateway, QR code, cards, net banking, or other supported options.
- Customers must use valid payment details and complete payment successfully.
- We do not store sensitive payment information such as full card numbers, UPI PINs, or banking passwords.
- Payment failures, delays, or disputes may be handled by the respective payment gateway, bank, or payment service provider.
- Order processing may begin only after payment confirmation.
Shipping & Delivery
Shipping timelines may vary depending on product availability, customer location, courier partner, and external conditions.
- Customers must provide complete and correct delivery addresses.
- Delivery delays may occur due to courier issues, weather, festivals, incorrect address, or unavoidable circumstances.
- Once an order is shipped, tracking details may be shared where available.
- Gemslife is not responsible for delays caused by courier partners or incorrect customer information.
Cancellation, Return & Refund
Cancellations, returns, replacements, and refunds are handled as per our Cancellation & Refund Policy.
- Some spiritual, customized, energized, used, opened, or damaged products may not be eligible for return.
- Customers must contact us within the allowed time period for return or refund requests.
- Refund approval depends on product condition, order status, and policy eligibility.
- Shipping charges, COD charges, or payment gateway charges may be non-refundable where applicable.
User Responsibilities
Customers and website users are expected to use the website responsibly and provide accurate information.
- You must not misuse the website, payment system, WhatsApp channel, or contact forms.
- You must not place fake orders or provide false customer details.
- You must not attempt to damage, hack, copy, reverse engineer, or disrupt the website.
- You are responsible for maintaining the confidentiality of your account login details.
Communication & WhatsApp Consent
By providing your phone number, placing an order, creating an account, or contacting us through WhatsApp, you agree to receive communication from Gemslife.
- You may receive transactional messages related to orders, delivery, payment, and customer support.
- You may receive promotional messages, offers, updates, and product information where permitted.
- You can opt out of promotional communication by contacting us or requesting unsubscribe.
- Customers must not misuse our WhatsApp or communication channels.
Privacy & Data Use
Your personal information is handled according to our Privacy Policy. By using our website, you also agree to our data collection, storage, and usage practices described in the Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store, and protect your personal information.
Limitation of Liability
Gemslife will not be liable for indirect, incidental, special, or consequential losses arising from product use, website use, delivery delays, third-party service failure, or customer misuse.
Spiritual products are purchased based on customer choice and belief. We do not guarantee specific outcomes, results, health benefits, wealth gains, or life changes from any product.
Intellectual Property
All website content, images, graphics, product descriptions, layout, design, logo, and branding elements belong to Gemslife or their respective owners.
- You may not copy, reuse, modify, or distribute website content without written permission.
- Unauthorized use of our brand name, content, or product images may lead to legal action.
Changes To Terms
Gemslife may update these Terms & Conditions at any time. Updated terms will be posted on this page with a revised date.
Continued use of our website after changes means you accept the updated Terms & Conditions.
Governing Law
These Terms & Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of competent courts in India, unless otherwise required by applicable law.